Luna Lullaby Easy
Return Policy: Satisfaction is guaranteed for every purchase. You may return
any new/unused item(s) still in the original packaging or any defective product
purchased within 14 days of receipt for a refund of the purchase price less
shipping charge and a 15% restocking charge. Customer must return the product
to the Luna Lullaby’s address shown on the sales receipt. Customer must return
the product with the original sales receipt included. Luna Lullaby will not
refund any Nearly Perfect, a Special Priced or promotional sale items. Luna
Lullaby highly recommends the use of a shipping service that provides package
tracking, as we cannot be held responsible for lost packages. Luna Lullaby will
not replace a product that has been damaged due to the consumer failing to follow
the handling and washing instructions.ALL personalized product sales
are FINAL. Returns on personalized products will not be accepted.The
cost of shipping non-defective products is the responsibility of the customer.
If a product is found to be defective within 14 days, of purchase, we will
gladly replace it for you.
For returns, please email us support@lunalullaby.com for any additional return
information and please include the following information with your returned
goods and send to the address below.
If this information is not included refund can take longer
to receive.
1. Customer Name
2. Product number and/or product name
3. Reason for return
4. Return for replacement, exchange, or refund
All returns should be delivered to:
Luna Lullaby LLC 2519 Farrington St Dallas, TX 75207
Once the item has been received we will inspect it, and if it is found defective, we will replace it with the same or like item at no additional cost to you. If the product is more than one year old or is found not to be defective, it will be returned to you.
Please allow 10 - 15 business days from the time the item is received to process a refund.
